ASK TONY: We paid off our mortgage but our bank won’t let go

We redeemed our mortgage with Lloyds in 2013, however lately found that the financial institution didn’t take away its authorized cost.

My spouse and I took the mortgage with TSB in 1985. This turned a Lloyds TSB mortgage when the banks merged.

Following Cash Mail’s recommendation, at any time when the rate of interest decreased we saved our repayments on the identical degree to repay the mortgage sooner, and it was redeemed in 2013.

Penned in: A pair are struggling to lift any cash towards their residence after the financial institution discovered a authorized cost from 1985 which ought to have been cancelled

Now we’re shopping for a brand new property and need to elevate a mortgage towards our residence. However our lender’s solicitor found a authorized cost in favour of ‘the Custodian Trustees of Trustee Financial savings Financial institution England & Wales’ dated March 12, 1985.

I’ve been chasing this since September. I used to be advised it ought to take three to 5 working days, however it’s nonetheless not resolved.

C. F., Coventry.

Once we take out a mortgage, banks and constructing societies take a authorized cost towards our property. This stops us promoting with out their permission and means they’ve first name on the cash if we do promote.

You paid off your mortgage, so the authorized cost ought to have been eliminated. Nevertheless, plainly while you phoned the financial institution on September 16, the request was handed to the related division however was not processed correctly.

Lloyds has apologised and despatched you £450 as a goodwill gesture, along with the £300 already paid in October in recognition of the poor service and the delays brought about to your property buy.

A spokesman says: ‘We’re extraordinarily sorry for the inconvenience and have now despatched the related data to the Land Registry so this may be resolved as rapidly as doable.

‘We’ve got supplied suggestions to the division that incorrectly processed their request to verify it would not occur once more.’

For just some kilos you may verify your individual property particulars at HM Land Registry by way of the gov.uk web site. 

British Gasoline took additional £185-a-month from aged grandparents ‘simply in case’

British Gasoline has taken £286.65 from my grandparents, as a substitute of £101, for the previous six months. 

Their utilization has not elevated and they’re horrified. As each are almost 90 and preoccupied with attempting to stay secure, they did not discover this transformation, and say the agency didn’t write to inform them.

I rang British Gasoline a number of instances and it provided no assist or apology. It says the elevated costs had been ‘simply in case’ they went over their utilization and it refuses to supply a refund.

It claimed it despatched a letter, and stated it might ship one other to show this. Nothing has come.

P. D., Liverpool.

The issue stems from estimated readings. British Gasoline did not obtain readings and, as we all know, power firms can now not be bothered to ship out meter readers.

As a substitute, they create consumption figures and prospects endure the implications.

Utilizing guestimates, British Gasoline raised the month-to-month cost by round 184 per cent in April, supposedly to keep away from your grandparents falling into arrears. 

This was initially of the summer season, when utilization is likely to be anticipated to fall. It is doable your grandparents had been behind after the winter months, however a much smaller improve would have made up the distinction.

British Gasoline has now refunded the £325.90 it owed them. You might be removed from pleased with its conduct, particularly the failure to apologise in a method you felt applicable.

A British Gasoline spokesman says: ‘We strongly advise prospects who pay by direct debit to evaluate their statements commonly and supply common meter readings to make sure their cost plans are precisely reassessed.’

I strongly counsel that the regulator insists power companies really learn prospects’ meters earlier than they’re allowed to reassess direct debits. 

Struggling for refund from TV Licensing

My mom, 77, wrote to TV Licensing in August after discovering that she had been paying for a TV licence when she did not must.

I had already advised them that Dad had handed away with dementia in 2015, however they nonetheless despatched letters addressed to him.

On August 17, we accomplished a refund kind. I’ve additionally twice despatched proof of tackle and a advisor’s letter relating to Mum’s Alzheimer’s prognosis.

Mum has since been admitted to hospital. I want to get this sorted earlier than she comes residence.

V. P., Essex.

TV Licensing is hell-bent on taking cash from the over-75s, however appears fairly extra reluctant to refund it. It has apologised and paid the refund of simply over £300. My finest needs to you and your mom.

Straight to the purpose 

I learn in Cash Mail final week that funding companies equivalent to Hargreaves Lansdown and AJ Bell cap their platform charges. 

However I have been a buyer of each, and have at all times needed to pay greater than the utmost quantities said.

S. O., by electronic mail.

The figures we confirmed with our ‘Be sure that charges do not shrink your income’ story had been the platform costs levied on shares. 

Platforms have comparable proportion charges on fund holdings. This cost will not be capped, however is commonly lowered for these with bigger portfolios.

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I’ve had service points with my BT landline for months, but I am nonetheless being chased for cost. I’m 81, in sick well being and now not need to be a BT buyer.

S. E. Kent.

BT says it was unaware of the problems you had been having till it obtained your letter in August. 

It provides that somebody tried to name you, however there was no reply. Your contract is now cancelled and your remaining invoice of £15.10 has been wiped.

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BA gave me vouchers when my flights had been cancelled throughout lockdown, however I used to be unable to make use of them in its Black Friday sale and subsequently missed out on a 20 per cent low cost. That is unacceptable.

T. B., Cleethorpes.

Prospects can completely profit from particular affords when paying with vouchers. 

The issue was that you just had tried to cancel flights you had re-booked for September 2021 so you might re-buy them within the sale. 

BA’s versatile reserving coverage, which lets you change journey dates without cost, solely covers flights departing earlier than August 31.

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I’ve had no dealings with Halifax for about 30 years. 

Then, out of the blue in March, I began receiving letters from the financial institution about an account I don’t recognise. 

I’ve tried on quite a few events to resolve the difficulty, with no pleasure.

C. B., Gravesend.

The account belongs to you, but it surely was dormant as a result of you haven’t used it for therefore lengthy. 

Halifax continues to be required to ship you updates, equivalent to when rates of interest or its phrases and circumstances change. 

The financial institution has apologised for not resolving the difficulty sooner, closed the account and paid you £50 as a gesture of goodwill.

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